We believe this issue has now been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.
Posted Jun 06, 2025 - 14:40 PDT
Monitoring
We believe this issue has now been resolved and are monitoring to ensure that service has been restored.
Posted Jun 06, 2025 - 09:55 PDT
Update
This issue is still ongoing. Some sites and services appear to be accessible when using the USC VPN or the USC Guest Wireless wifi network. There is still no update on a permanent fix.
Posted Jun 06, 2025 - 08:42 PDT
Update
This issue has worsened overnight, and many USC and non-USC sites and services are unavailable due to issues with domain name resolution. There is no update on a fix from ITS at this time. This incident is being upgraded in severity as a result.
Posted Jun 06, 2025 - 07:59 PDT
Identified
Due to a network change induced by Information Technology Services, some Provost IT-provided services, applications, and platforms are currently unavailable. Provost IT is working with ITS to try to resolve the issue and revert the ITS changes that caused the issue.
Posted Jun 05, 2025 - 19:50 PDT
This incident affected: Laserfiche, Provost File Shares, EMS, Provost Web Sites, Student Affairs Web Sites, and USC Network & Other USC Systems.