Provost IT and other University systems have now returned to normal operation following this outage. If you experience any additional issues, please call (213) 821-0009 or email helpdesk@provost.usc.edu. Thank you.
Posted Jan 25, 2018 - 14:36 PST
Update
Although services have been relatively stable for a few hours, we are still continuing to closely monitor this issue to ensure services, websites and other applications return to normal.
Posted Jan 25, 2018 - 07:44 PST
Monitoring
Services are slowly becoming available again following the restoration of a core part of the datacenter network by ITS. We are closely monitoring to verify that users are able to access Provost IT-provided services, systems and websites normally again.
Posted Jan 25, 2018 - 00:27 PST
Identified
ITS has identified the issue on a specific network device and is working on fixing it. All services still remain inaccessible.
Posted Jan 25, 2018 - 00:08 PST
Update
Information Technology Services is continuing to work towards a resolution of this issue. There has been no change in service level since the original update. At the moment, they have no estimated time to resolution.
Posted Jan 24, 2018 - 23:18 PST
Investigating
A major network issue is currently causing a complete outage for many University and Provost IT-provided services, systems and websites. The cause of this outage is not known at this time although Information Technology Services hopes to restore service as soon as possible.