tag:uscprovost.statuspage.io,2005:/historyUSC Provost IT Status - Incident History2024-03-27T15:21:10-07:00USC Provost ITtag:uscprovost.statuspage.io,2005:Incident/191405302023-11-17T09:18:04-08:002023-11-17T09:18:04-08:00Network Issues<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:18</var> PST</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:42</var> PST</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing network issues which may affect access to Provost IT-provided services across USC's campuses. The cause of this outage is not known at this time although ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/190060702023-11-02T20:09:11-07:002023-11-02T20:09:11-07:00Network Issues<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>20:09</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved but will continue monitoring to ensure optimal performance. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:20</var> PDT</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing network issues which may affect access to Provost IT-provided services across USC's campuses. The cause of this outage is not known at this time, although ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/184970412023-09-14T01:45:32-07:002023-09-14T01:45:32-07:00Web Platform Maintenance<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>01:45</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>21:44</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>21:44</var> PDT</small><br><strong>Scheduled</strong> - On September 13th, 2023, beginning at 8:00pm, an infrastructure upgrade will be performed on various Provost IT-hosted websites to improve their security, responsiveness, and performance. During this time, some sites may be sporadically unavailable. We appreciate your patience with this work.</p>tag:uscprovost.statuspage.io,2005:Incident/126403772022-10-27T22:47:07-07:002022-10-27T22:47:07-07:00Network Issues<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:47</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing network issues that may affect access to Provost IT-provided services across USC's campuses. The cause of this outage is unknown at this time although ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/87520122021-12-03T12:31:33-08:002021-12-03T12:31:33-08:00Shibboleth/Single-sign-on Service Issues<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>12:31</var> PST</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any SSO-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>08:53</var> PST</small><br><strong>Investigating</strong> - Many USC websites are having authentication issues due to a problem with the ITS single-sign-on system. Users are not able to sign into various sites/systems and receive an error message or experience infinite loading. ITS is investigating the issue.</p>tag:uscprovost.statuspage.io,2005:Incident/84722502021-11-15T19:30:42-08:002021-11-15T19:30:42-08:00ServiceNow System Upgrade<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>17:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>17:39</var> PST</small><br><strong>Scheduled</strong> - On Monday, November 15th at 5:00pm, USC Provost IT will apply upgrades to the ServiceNow platform. During this time, the Provost Service Center platform may be intermittently inaccessible by staff and clients. There is nothing that you need to do before or after this upgrade and any requests submitted during this time via the Service Center Portal or via email will still process normally.</p>tag:uscprovost.statuspage.io,2005:Incident/78433722021-09-01T07:36:46-07:002021-10-27T07:36:58-07:00Network Issues<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:36</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>13:52</var> PDT</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing network issues which may affect access to Provost IT-provided services and the internet on the USC Secure Wireless and USC Guest Wireless networks. ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/78275252021-08-24T08:06:18-07:002021-08-24T08:06:18-07:00Network Issues<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>08:06</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>12:32</var> PDT</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing wireless network issues which may affect access to Provost IT-provided services across USC's campuses. The cause of this outage is not known at this time although ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/74365602021-07-07T15:19:55-07:002021-07-07T15:19:55-07:00Network Issues<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>15:19</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>10:15</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>10:15</var> PDT</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing network issues which may affect access to Provost IT-provided services across USC's campuses, including the USC VPN. The cause of this outage is not known at this time although ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/73348062021-06-25T19:35:30-07:002021-06-25T19:35:30-07:00Website Maintenance<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>19:35</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>19:05</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>19:04</var> PDT</small><br><strong>Scheduled</strong> - Provost IT will be performing maintenance on the infrastructure that powers several Provost websites and databases after 7:00pm on Friday, June 25th, 2021. During this time, users may experience brief periods of slowness when accessing Provost IT-supported sites.</p>tag:uscprovost.statuspage.io,2005:Incident/72726422021-06-21T18:01:10-07:002021-06-21T18:01:10-07:00Laserfiche Maintenance<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>18:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>14:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>08:36</var> PDT</small><br><strong>Scheduled</strong> - Beginning at 2:00pm on Monday, June 21st, Provost IT will be conducting important upgrades on the Laserfiche digital document repository system. During this time, users might experience intermittent issues accessing or saving files to Laserfiche; users are strongly encouraged to save their work and fully exit the system before 2:00pm. Certain business process workflows may also be paused during this time. Any connectivity issues should resolve themselves automatically after 4:00pm.<br /><br />If you have any questions or experience any issues following this upgrade, please contact Provost IT via email at helpdesk@provost.usc.edu or via phone at (213) 821-0009.</p>tag:uscprovost.statuspage.io,2005:Incident/72836382021-06-19T00:02:36-07:002021-06-19T00:02:36-07:00File Server System Mainteannce<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>00:02</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>23:18</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>20:36</var> PDT</small><br><strong>Update</strong> - This maintenance operation is still in progress and is proceeding well. We will continue to post new updates as they become available.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>18:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>18:01</var> PDT</small><br><strong>Scheduled</strong> - Beginning at 6:00pm on June 18th, 2021, Provost IT will be conducting maintenance on our file server system. During this time, users might experience brief issues accessing or saving files on their Provost network drives. Any connectivity issues should resolve themselves automatically.<br /><br />If you have any questions or experience any issues following this maintenance period, contact Provost IT via email at helpdesk@provost.usc.edu or via phone at (213) 821-0009.</p>tag:uscprovost.statuspage.io,2005:Incident/59650632021-01-06T17:41:38-08:002021-01-06T17:41:38-08:00Shibboleth/Single-Sign-On Service Issues<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>17:41</var> PST</small><br><strong>Resolved</strong> - We believe this issue has been resolved.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:27</var> PST</small><br><strong>Identified</strong> - An ITS problem is causing users to receive an error message when trying to use many USC sites and services, including Workday, Blackboard, and the USC VPN. An error may appear indicating that the site is not valid or that its security certificate cannot be trusted. ITS is working to resolve the problem.</p>tag:uscprovost.statuspage.io,2005:Incident/59549602021-01-05T13:18:26-08:002021-01-05T13:18:26-08:00ITS Website Outage<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:18</var> PST</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>12:12</var> PST</small><br><strong>Update</strong> - ITS continues to investigate this issue. It is also affecting other systems, including the Kuali Financial System. There is still no estimated time of restoration or word on the root cause of the issue.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Identified</strong> - Numerous websites powered by Information Technology Services are currently experiencing an outage. This includes the Schedule of Classes, the Employee Gateway, and other USC sites. The sites may never load or may show a database error after waiting for several seconds. Sites powered by Provost IT are unaffected and continue to work normally. There is no estimated time of restoration.</p>tag:uscprovost.statuspage.io,2005:Incident/54503892020-10-30T15:35:19-07:002020-10-30T15:35:19-07:00Network Issues<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:35</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>08:09</var> PDT</small><br><strong>Update</strong> - ITS is still continuing to troubleshoot these issues.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>07:04</var> PDT</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing network issues which may affect access to Provost IT-provided services across USC's campuses. The cause of this outage is not known at this time although ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/53813062020-10-25T06:00:34-07:002020-10-25T06:00:34-07:00Network Maintenance<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>11:42</var> PDT</small><br><strong>Scheduled</strong> - At 5:00am on Saturday, October 24th, ITS will be conducting scheduled network maintenance that will affect Provost IT's infrastructure and applications. This maintenance should only take a few minutes to complete, although some of our services and applications may be intermittently unavailable during this time.</p>tag:uscprovost.statuspage.io,2005:Incident/52649472020-10-06T21:40:04-07:002020-10-06T21:40:04-07:00Network Mainteance<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>21:40</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>18:46</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>18:46</var> PDT</small><br><strong>Scheduled</strong> - On the evening of Tuesday, October 6th, Provost IT will be conducting scheduled network maintenance on our infrastructure. During this time, some of our services and applications may be intermittently available.</p>tag:uscprovost.statuspage.io,2005:Incident/52033682020-09-28T18:07:43-07:002020-09-28T18:07:43-07:00Microsoft Service Outage<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:07</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:06</var> PDT</small><br><strong>Update</strong> - Microsoft has put a workaround in place that has resolved this issue. If you are still experiencing problems, please try fully restarting your computer, smartphone or other device and try again. If you still have problems, please contact Provost IT at (213) 821-0009 or by emailing helpdesk@provost.usc.edu.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:09</var> PDT</small><br><strong>Monitoring</strong> - Microsoft is making progress resolving this issue although services are still impacted.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:05</var> PDT</small><br><strong>Identified</strong> - Microsoft is currently experiencing service issues affecting the Office 365 platform. Staff and faculty may have trouble with logging in to their email or collaboration services, as well as sending and receiving messages. Authentication or password messages may appear even though nothing is wrong with your username or password. Microsoft is actively working on fixing this issue.</p>tag:uscprovost.statuspage.io,2005:Incident/50603472020-09-10T11:04:31-07:002020-09-10T11:04:31-07:00Network Issues<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>11:04</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>09:31</var> PDT</small><br><strong>Update</strong> - This issue is still ongoing and ITS is still attempting to resolve it. There is no estimated time to resolution.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>08:42</var> PDT</small><br><strong>Identified</strong> - Information Technology Services is currently experiencing network issues which may affect access to Provost IT-provided services across USC's campuses. The cause of this outage appears to be with a third-party network provider in another state, although ITS is working to restore service as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/49260982020-08-24T11:16:11-07:002020-08-24T11:16:11-07:00Zoom Service outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:16</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you experience any additional issues, please email helpdesk@provost.usc.edu. Thank you.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:44</var> PDT</small><br><strong>Monitoring</strong> - Zoom is reporting this issue is now resolved for all users. We are continuing to closely monitor.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:18</var> PDT</small><br><strong>Update</strong> - Zoom is still in the process of restoring service to users.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>08:07</var> PDT</small><br><strong>Update</strong> - Zoom is in the process of rolling out a global fix for this issue and they are reporting that services have already been restored for some users.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>07:46</var> PDT</small><br><strong>Identified</strong> - Zoom is currently experiencing a service interruption resulting in difficulty joining or hosting meetings and webinars for many users. They have identified the cause and are working on implementing a fix as soon as possible.</p>tag:uscprovost.statuspage.io,2005:Incident/47713122020-08-03T09:58:58-07:002020-08-03T09:58:58-07:00Email Delivery Issues<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:58</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any related issues, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:17</var> PDT</small><br><strong>Update</strong> - ITS is still continuing to investigate this issue. There is no ETA for repair at this time.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Investigating</strong> - An issue is preventing the proper flow of inbound and outbound email. Users may receive error messages sending and receiving emails, or their emails inbound or outbound may not go through at all. The cause of this issue is not yet known.</p>tag:uscprovost.statuspage.io,2005:Incident/46131092020-07-14T21:00:40-07:002020-07-14T21:00:40-07:00File Server System Maintenance<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>17:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:44</var> PDT</small><br><strong>Scheduled</strong> - Beginning at 5:00pm on July 14th, 2020, Provost IT will be conducting maintenance on our file server system. During this time, users might experience brief issues accessing or saving files on their Provost network drives. Any connectivity issues should resolve themselves automatically.<br /><br />If you have any questions or experience any issues following this maintenance period, contact Provost IT via email at helpdesk@provost.usc.edu or via phone at (213) 821-0009.</p>tag:uscprovost.statuspage.io,2005:Incident/45001042020-06-30T22:13:20-07:002020-06-30T22:13:20-07:00File Server System Maintenace<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>22:13</var> PDT</small><br><strong>Completed</strong> - This maintenance has concluded successfully. If you have any questions or experience any issues, please contact Provost IT via email at helpdesk@provost.usc.edu. Thank you.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>20:27</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>18:58</var> PDT</small><br><strong>Update</strong> - This maintenance is still in progress but is moving along well.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>17:02</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>17:01</var> PDT</small><br><strong>In progress</strong> - This maintenance is now beginning.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>16:34</var> PDT</small><br><strong>Scheduled</strong> - Beginning at 5:00pm on June 30th, 2020, Provost IT will be conducting maintenance on our file server system. During this time, users might experience brief issues accessing or saving files on their Provost network drives. Any connectivity issues should resolve themselves automatically.<br /><br />If you have any questions or experience any issues following this maintenance period, contact Provost IT via email at helpdesk@provost.usc.edu or via phone at (213) 821-0009.</p>tag:uscprovost.statuspage.io,2005:Incident/40943722020-05-19T09:57:24-07:002020-05-19T09:57:24-07:00Severe Network Issues<p><small>May <var data-var='date'>19</var>, <var data-var='time'>09:57</var> PDT</small><br><strong>Resolved</strong> - After extensive monitoring, we now believe that ITS has resolved this issue. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu or call (213) 821-0009. Thank you.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Update</strong> - The network is still unstable, but certain components appear to be improving. We are continuing to monitor.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Update</strong> - The network is stabilizing, but certain components including phones and specific buildings may still be experiencing issues. We are continuing to monitor.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Update</strong> - This issue is also affecting the USC telephone system. Calls sent to or received from USC phones, as well as call forwarding features, are not working as intended.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>09:36</var> PDT</small><br><strong>Update</strong> - This issue is still persisting. It is affecting the wired and wireless networks as well as USC ITS online services such as Blackboard and many others. ITS has not provided an estimated time to resolution.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>09:06</var> PDT</small><br><strong>Identified</strong> - We are receiving reports from users indicating that the earlier network issues are still persisting. These issues may affect access to Provost IT-provided services across USC's campuses.</p>tag:uscprovost.statuspage.io,2005:Incident/40939282020-05-12T08:30:57-07:002020-05-12T08:30:57-07:00Severe Network Disruption<p><small>May <var data-var='date'>12</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Resolved</strong> - We believe this issue has been resolved. If you continue to experience any network-related problems, please email helpdesk@provost.usc.edu. Thank you.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>08:01</var> PDT</small><br><strong>Investigating</strong> - Information Technology Services is currently experiencing significant network issues which may affect access to Provost IT-provided services across USC's campuses. These issues are affecting Shibboleth single-sign-on, the USC VPN, USC Secure Wireless, USC websites, and many other services. The cause of this outage is not known at this time.</p>